Poor consistency. Poor workmanship. No after-sales support.

On Friday, 4 August 2023, my husband and I purchased two Bamboo Pillows at their stand at Decorex, after interacting with Chris and seeing/ feeling the demo.

After opening these pillows and letting the memory foam return to normal, we had two different pillows. Pillow A was hard, firm and similar to the pillow on display, whilst Pillow B is worse than the microfoam pillow I was replacing it with.

I emailed ePromo, as I was guarenteed brilliant after sales services by Chris. To which I have yet to receive any response.

As at today, 18 September 2023, I removed the covers from these pillows for washing purposes, only to have one cover empty with Memory Foam at the same time. Upon further inspection, I realise that the zip of the pillow itself is broken, and the stitching is coming apart.

To say I am furious with this purchase is an under statement. Poor consistency. Poor workmanship. Poor/ non-existent after-sales service. Will not purchase from ePromo ever again!