EPROMO

Purchased the FryAir unit from Yuppiechef in December 2017 The service and after sales service from Yuppiechef has been amazing. In March the drip tray coating started to peel off. We notified Yuppiechef and eventually received a new one. The delay being due to their supplier EPromo. In April the inner pot warped, we notified Yuppiechef and again the service from EPromo was delayed. We then contacted EPromo directly and were informed that they were aware of this problem due to other client's having experienced the same problems.

EPromo said that they were replacing the existing drip tray and inner pot with stainless steel units. Again they replaced our units with the same as the original. We queried this as we expected the stainless steel units and would have paid if necessary. Well this is where it all fell flat, no response to emails, dont return messages left with receiption at their offices etc. We recommend anyone purchasing any of their products to do so at their own peril. Their service is shocking and we are sure they do not need any further support