LU
Lucas U
1 reviews | Active since Dec 2021
12 Dec 2021, 21:26
broken metal flexible hose
I bought some time ago a metal flexible hose with a lifetime warranty. after made contact with epromo they disappeared and never replaced my 2 broken hoses. The 'ultimate' power hose nozzle also did not last for long. I have forward as requested photo evidence of broken hose and was initially very satisfied that they will replace it. unpacking the 2nd nozzle reminded me of the poor service i got from these products and want to bring it under the attention of others buyers.
Helpful (0)
Replies (1)0
Replies (1)
ePromo's replyOfficial
07 Apr 2025, 16:56Dear Lucas,
I hope you're doing well. I wanted to personally reach out and apologize for the delayed response to your concerns. As the new customer care representative at Epromo, I'm committed to resolving all issues to the highest standard.
From what I've reviewed, it seems that we replaced the nozzle, but unfortunately, it didn't meet your expectations. I'd like to make things right and find a solution that works for you. Please don't hesitate to contact me directly at *** or ***.
I'm looking forward to hearing from you and finding a resolution that keeps you satisfied.
Best regards,
Chris
I hope you're doing well. I wanted to personally reach out and apologize for the delayed response to your concerns. As the new customer care representative at Epromo, I'm committed to resolving all issues to the highest standard.
From what I've reviewed, it seems that we replaced the nozzle, but unfortunately, it didn't meet your expectations. I'd like to make things right and find a solution that works for you. Please don't hesitate to contact me directly at *** or ***.
I'm looking forward to hearing from you and finding a resolution that keeps you satisfied.
Best regards,
Chris
Best regards,
ePromo's reply07 Apr 2025, 16:56
Official
Dear Lucas,
I hope you're doing well. I wanted to personally reach out and apologize for the delayed response to your concerns. As the new customer care representative at Epromo, I'm committed to resolving all issues to the highest standard.
From what I've reviewed, it seems that we replaced the nozzle, but unfortunately, it didn't meet your expectations. I'd like to make things right and find a solution that works for you. Please don't hesitate to contact me directly at *** or ***.
I'm looking forward to hearing from you and finding a resolution that keeps you satisfied.
Best regards,
Chris
I hope you're doing well. I wanted to personally reach out and apologize for the delayed response to your concerns. As the new customer care representative at Epromo, I'm committed to resolving all issues to the highest standard.
From what I've reviewed, it seems that we replaced the nozzle, but unfortunately, it didn't meet your expectations. I'd like to make things right and find a solution that works for you. Please don't hesitate to contact me directly at *** or ***.
I'm looking forward to hearing from you and finding a resolution that keeps you satisfied.
Best regards,
Chris
Best regards,