No refund after damaged product delivered

I ordered a compactum from Eppie Designs which was delivered damaged. A replacement compactum was promised a week later and after numerous follow-ups another compactum was eventually delivered 2 and 1/2 weeks later. The second compactum was also severally damaged upon which time I was promised a full refund. 2 weeks later I have still not received a refund. I have followed up numerous times via e-mail, phone and sms and received no response.