Epitome parlor do not refund!

I ordered a selection of products from the epitome parlor website and paid for the items. When I received my package, 1 product was missing. I contacted the owner and was informed there was no stock and I would receive my product when stock was received. I thereafter got no feedback unless I contacted the owner to enquire about when I would receive the product. Finally I requested a refund which was promised to me. I waited over 1 month and did not receive any feedback or refund, despite numerous emails sent to the company. I then contacted the owner directly and was promised a refund which I have not received to date (almost 1 month later). This is unacceptable as the company is advertising products that they do not have in stock, not keeping customers informed and basically *****ing money from people by not refunding them.