Bad customer service from Jenine

Epic deals as a company I'm happy with it no stress merchandise I bought came in recorded time. Dissatisfaction came when I returned the laptop cos off a defective battery while on add it said it has 93%life.....the return for changing battery started smoothly until Janine one off their employee was rude. I signed the return form on the 17th Jan 2024 past 14h00 and chose that they can collect the laptop on the 18th Jan 2024.... Laptop was not collectedon the 18th then i send a text saying I hate lies .Janine he or she her first responds asks "who said it would be collected on the 18th" I responded and she tells me that the collection form was done on the 18th I then send proof off when I did it .......she still has the odersity to tell me on their side was done on the 18th.........she talks as if I work at their company with a cheeky attitude....I signed for it to be collected the 18th.....no apology from her that someone on their side ddnt do the job but talks like I work with her and I know I'm used to their ways.....first time client happy with the company deals but customer service off Jenine was bad.