A heart breaking and disappointing service
If you are thinking of buying a secondhand phone let me share my nightmare with epic deals...
The buying process was seamless and delivery was timeous until the phone could pick up the Mtn network while roaming on Telkom mobile which had been an alternative since on some parts of the home the Telkom mobile is quite problematic.. I asked them to fix the problem the process was a nightmare because I do so much work on my phone including running a business and doing my other work...
I was not informed of pick up time and how long it would take for me to get my phone back when they decided to keep my phone a day longer I was not informed prior.. When they couldn't figure out the issue with the phone they sent me a link for a similar phone but a different colour which on the picture had scratches on the corner of the frame.. I didn't care much about the few scratches until the phone got here... The phone had more scratches looked like it had been dropped a lot... But I thought might as well since its a secondhand phone I needed to understand.. I use emails and WhatsApp for my business on days when there are calls the phone would go blank the moment I dialed or listened to WhatsApp notes..
I fiddled with the phone trying to figure out what could be the issue and switched on what I believed needed turning on until I texted them requesting support as I assumed this could possibly be caused by a function needing to be turned on.. Dave advised that he could book it in and they tell me what could be the issue.. Offered an alternative of me taking it to a repair centre, a friend of mine who uses a similar phone switched on the tap twice to switch the screen on which was off and the keeping the screen on when the phone connects to external sources.. I informed Dave asking him to give me a few days to see if it behaves as it seemed to have made a difference but would still give me issues on some calls as I would have to beg them to hang up because my screen is all blank..
Fast forward on Monday while busy with a client, my cousin walks in with a copy of a waybill they have come to pick up the phone this was after I requested be given a week to monitor it... Considering its still giving me issues I have them the phone and figure I will communicate with them after my session with a client..
At first I don't get hold of Dave as I didn't even have their contact details I go to the website but still no one explains why was the phone picked up after I requested days to monitor it..
A day later I get text the phone is recieved and they see nothing wrong with it but the think it's possibly a proximity sensor they will have it replaced.. A day later Dave contacts me to inform the repairs have been undertaken but is requesting to keep the phone for a day to continue monitoring it.. But fails to inform me that during the repair process they have messed up the screen now it will come back with a line across it which it didn't have initially.. And he tells me they are of the view I will not be happy with the phone post repairs... At this point I need my phone I can barely do calls and send texts with my old s**** phone I'm not doing any work I literally missed 4 days of business... Sitting here I'm very angry that I was not informed of this line which now my phone has on the screen which was never there..
Fast forward to today when my phone is meant to be delivered it gets sent to a wrong address luckily it's my uncles house, my cousin brings it this after 5:30pm after I called Dave asking when am I receiving the phone he sent me a link to follow it up with my s**** phone.. I called The Courier Guy was referred to our local depot the manager telling me they had other urgent deliveries about an hour away when I'm 10 minutes from the Depot.. Promises I will have my parcel before 5;30pm by 5:37 I get a missed call from the couriers guys telling me they have my delivery at 6:02pm finally I get my phone...
To say I am disappointed is an understatement but also heart broken to have had my business loose money in the past 4 days only to have my phone back with another issue.. Do I want my money back and want to start over I have already used data to update the android settings and gotten more pictures after I lost a huge chunk of my holiday pictures and having had to reinstall apps again.. And having lost some of my contact details, being given my money back is not going to replace what I have lost by Epic deals inability to fully test their phones..