Mark Van Gruene - Assessor

My house was burglared and Santam used EOH Forensics. They sent an assessor by the name of Mark Van Gruene to my home. This man is rude, abrupt, discriminating and most probably a ****** as well. He spoke to me as though I orchestrated the burglary, he asked me questions like "why the burglars didn't *****" certain jewelry items as though I was at home making them a cup of tea and having a hearty conversation while they were *****ing my things. He proceeded to tell me what an insurance company would never say, only for me to eventually get the call recordings from Santam to prove that I was not lying. I'm expected to produce proof ownership for items I received as gifts and then he proceeds to get abrupt with me because the individuals who bought the gifts didn't bother to take care of the receipts as if I am responsible for that. It's most probably because of people like Mark Van Gruene that others think it's easier to be a ******** than a law abiding citizen. Especially when you are being honest and you're treated like a ********.