Dec '25 - Sep '26
Frequently Asked Questions About Enterprise Rent-A-Car South Africa
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Feb 2017
Security Deposit Refund
Security Deposit refund. I am escalating this matter due to the complete lack of response from Enterprise Rent-A-Car despite repeated attempts to resolve the issue directly. Booking / Reference Details: RA# CPTT61-15791 Booking / Reservation Number: RA# CPTT61-15791 Rental Location: Cape Town Airport Rental Date(s): 26 November 2025 to 30 November 2025 Timeline of Attempts to Contact Enterprise Rent-A-Car: 22 December 2025, Time 08:08 – Sent email to *** (no response) 20 December 2025 – Phone call made to *** (no feedback received) 22 December 2025 - Phone call made to ***(Phone just ring) 29 December 2025– Attempted contact via LinkedIn (received responds from Natalie, after sending her the my name, contact number and email as per her request. @ 1:58 PM she told me that she has escalated the matter and I will be contacted via call or email. I even attached invoice of the payment i made and Enterprise final invoice they sent to me on the 30 November after i have dropped the car by them) Yesterday 30 December 2025 sent a follow up since I received no contact. No response was received) Despite these multiple efforts across different platforms, I have received no acknowledgment, update, or assistance from Enterprise Rent-A-Car. This lack of communication is unprofessional and unacceptable, especially considering the time that has passed. I am now forced to escalate this matter via HelloPeter as my direct attempts have failed. I request that Enterprise Rent-A-Car urgently contact me to address and resolve this issue. I expect clear communication, accountability, and a prompt resolution. To make it all worse, I collected a car not with a full petrol. I have a video I took before driving off on their premises.
1 reviews | Active since Feb 2017
Security Deposit Refund
Security Deposit refund. I am escalating this matter due to the complete lack of response from Enterprise Rent-A-Car despite repeated attempts to resolve the issue directly. Booking / Reference Details: RA# CPTT61-15791 Booking / Reservation Number: RA# CPTT61-15791 Rental Location: Cape Town Airport Rental Date(s): 26 November 2025 to 30 November 2025 Timeline of Attempts to Contact Enterprise Rent-A-Car: 22 December 2025, Time 08:08 – Sent email to *** (no response) 20 December 2025 – Phone call made to *** (no feedback received) 22 December 2025 - Phone call made to ***(Phone just ring) 29 December 2025– Attempted contact via LinkedIn (received responds from Natalie, after sending her the my name, contact number and email as per her request. @ 1:58 PM she told me that she has escalated the matter and I will be contacted via call or email. I even attached invoice of the payment i made and Enterprise final invoice they sent to me on the 30 November after i have dropped the car by them) Yesterday 30 December 2025 sent a follow up since I received no contact. No response was received) Despite these multiple efforts across different platforms, I have received no acknowledgment, update, or assistance from Enterprise Rent-A-Car. This lack of communication is unprofessional and unacceptable, especially considering the time that has passed. I am now forced to escalate this matter via HelloPeter as my direct attempts have failed. I request that Enterprise Rent-A-Car urgently contact me to address and resolve this issue. I expect clear communication, accountability, and a prompt resolution. To make it all worse, I collected a car not with a full petrol. I have a video I took before driving off on their premises.