Would rather go with Pinnacle if I had it my way

HP OMEN 16 JOHANNESBURG SOUTH AFRICA

HP Omen 16 started giving troubles after 5 months of owning, so I took it to Ensure Services - recommended by Evetech as HP has a 1year warranty with Ensure once the purchase has been made.

Apart from the fact that the Laptop is used for pleasure, the main role is to complete work tasks as efficiently as possible as well as some admin for other forms of income. THUS it’s safe to say it’s part of my daily work life.

11 June 2024 they received my HP OMEN and confirmed that 1. The GPG requires replacement and 2. The battery does not hold charge. They will order parts - 15-18 working days lead time maximum.

It’s 15 JULY 2024 - I have been on multiple calls with them - “I’m sorry” is the official excuse for the ongoing delays and the latest call of which was with a supervisor who said he’ll get back to me within the next 30minutes… still waiting for said call.

I’m losing out every day that passes and “I’m sorry” will have to do?

I honestly don’t know what I need to do in order to get a proper response or new unit from them. Surely I can’t be expected to wait forever for the parts - the line needs to be drawn somewhere!