Worst service for IT EVER

Job number *** <br> <br> Absolutely shocking service from Ensure IT. No feedback on an urgent job for weeks on end and then finally a short email advising of a yet further extended ETA for the part. <br> <br> NO response from technician Nontokozo Mkhize after sending several emails. Finally got hold of a \Manager\" Rishan (not sure of spelling) on 23/03/2016 who promised action and feedback on the morning of 24/03/2016. NO feedback. NO reply to yet further emails sent. NO answer on the Manager's cell phone number.<br> <br> Absolutely no idea of customer service. You hold for 20 over minutes to get through to clueless and uncaring staff. There is NO sense of urgency. However, my client needs their server back and I am taking the brunt of their anger yet there is NO assistance from Ensure IT.<br> <br> Next step is to contact HP and lodge a formal complaint there."