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Vincent C

1 reviews | Active since Jun 2009

03 May 2018, 08:14

Worst repair company in the country!

my laptop was handed to them at the beginning of April, to fix / replace the Ethernet connecting unit, they sent me a quote wanting to replace more than just that part and i in good faith agreed to this. they neglected to tell me they don't have the parts, nor that it will take more than a month to complete, they still don't have the parts and don't really make a proper effort to advise accordingly on when this will be resolved. i have never come across a more pathetic company in my life. it is very obvious to see that they do not really care about customer services, only making money. it does not even help that i ask them for my laptop and a full refund as many people have told me they also make no effort to assist with this issue.

0
Replies (7)
Ensure Services
Ensure Services's reply03 May 2018, 10:41
Official

Dear Customer,

We're extremely sorry that you had such an experience at our service center. Please share your 10 digit Job Order number starting with 000 so that we can assist you better.
We promise to look into the concerns raised by you and provide a resolution after consulting our technical team.

Regards,
Ensure Services

VC
Vincent C's update03 May 2018, 10:51
Reviewer Update
and to make things even worse, i cant see that the ethernet unit is on that quote. my job number is ********** 477 please don't do as the firm and constantly reply with generic answers, it doesn't help the cause of the issue at hand.
Ensure Services
Ensure Services's reply03 May 2018, 11:23
Official

Thank you for the detail. The concerned person will be in touch with you shortly. We will try our best to resolve the issue for you.

VC
Vincent C's update04 May 2018, 11:00
Reviewer Update
i find it amazing to have obtained an understanding that i was quoted for parts to the value of R 4200.00 and that it doesnt seem to directly cover the broken unit which consists of a little plastic clip. Great stuff Ensure Services @16th Road
VC
Vincent C's update07 May 2018, 08:17
Reviewer Update
CAN YOU PLEASE INFORM ME HOW TO OBTAIN A REFUND FROM ENSURE SERVICES? I AM HONESTLY NO LONGER IN THE MOOD FOR THE POOR AND PATHETIC ANSWERS I AM GETTING FROM THE CLIENT SERVICES DESK. YOU OBVIOUSLY HAVE NO INTENT OF ASSISTING ME PROPERLY, AND I FIND IT DISGUSTING THAT I HAD TO PAY FOR PARTS THAT DONT EVEN FIT THE DESCRIPTION I GAVE OF THE SMALL PART THAT WAS DAMAGED. I AM ALSO REPORTING YOU TO HP ITSELF!
Ensure Services
Ensure Services's reply07 May 2018, 11:05
Official

Hi,
We are looking into this and our customer support manager will be in touch with you shortly.

VC
Vincent C's update08 May 2018, 09:11
Reviewer Update
i received yet another sms this morning telling me that the parts have been ordered, as recently discovered its the wrong parts and i already had to pay for this. its now going on 6 weeks without my laptop and all i get is useless answers with no indication of what the status of correcting this is. i keep hearing that someone will contact me but this also doesn't happen. i can only assume that the call from such a person will also be fruitless, taking into consideration the way things are currently going