WORST EXPERIENCE EVER !!!!

I do not believe even a 1 star is valid for the extremely poor customer service of this place! we sent a laptop via PostNet to Ensure on Monday 9th of November 2021 after confirming with their Customer services representative (Porsha) what the problem is and the shipping address, Followed up with them on Tuesday the 10th, Wednesday the 11th and Friday the 13th with them telling me that they have not received the laptop, The following Monday I phoned them and was already angry as it has taken a week already and no feedback on it, I followed up with PostNet as well to find out when the laptop was delivered only to find that they delivered it on the 10th and Winnie one of Ensure's employees has signed for it! The laptop was only booked for assessment on the 15th of November after having to go back and forth trying to find it at Ensure's office !! now it is already the 22nd of November and once again no feedback from anyone of Ensure!!

Honestly would not recommend anyone to these people because they lack communication and politeness, if there was an option to add telephone recordings I would have added it to this post just so people can see that they seriously need better people in their customer services department !