Useless service

Good day,

I am very concerned in the way this company conducts business.

I was billed on 2019:05:02 for repairs to my laptop ( job card ***.) After waiting for weeks i finally took delivery of my laptop on Friday 14th June. As you can trace from the invoice I was billed for a new charging cable) When I got home I found that the NEW cable was faulty because the laptop was not charging. I then visited your Durban branch asked for my old cable back and returned there cable. I insisted on a refund since I was clearly billed incorrectly. I was told that I shall be refunded the full amount, which should be R1143,10 (including VAT).

I am still awaiting this refund.

Can some please look into this matter and get back to me as soon as possible, i would hate for this matter to escalate further.