TOSHIBA WARRANTY POOR SERVICE

My Toshiba celeron notebook had a system failure within 4 months of purchase. I was advised to use ensure services by Toshiba for the warranty claim. I delivered the device on 7th July 2015 and was advised repair would take 10 days and I would be contacted when it was ready. I received no feedback. Tried to call the contact number and was diverted to a call centre in INDIA - person on other side of the line couldn't understand English. I then drove to Durban on 4th August to try to find out what was happening. Was advised it would be ready by 7th August and they would contact me. NO CALL YET. I have now emailed them and been advised that it is ready for collection - 6 weeks instead of 10 days... Direct result of this - do not buy TOSHIBA products......