Three weeks later & no laptop after 5 day promise

HP tell you to take your product to Ensure Services who demand money to even look at it, then you have to pay up front for the promise of a 5 day repair. Three weeks later there is still no sign of said laptop as they are 'awaiting spares'. If they are the designated HP repair centre why do they have to wait so long for parts??? Their call centre is a nightmare (out of the country) & are of no help whatsoever. There is never any useful correspondence either - I have had to contact them every time.<br> <br> I can't understand why Hewlett Packard haven't done anything about it.