They should call it LOSER Services

<p>Well where to Start I bought a very expensive ASUS gaming laptop for work and pleasures, from a very well know IT Supply Company in the IT industry. I have had the laptop for almost 2 years now. The Laptop has a 3year Warranty on it. After having issue with the Laptop I phone up the company asking them what to do with the laptop the revered me to Ensure Services. This is one of the two ASUS Warranty repair centres found throughout South Africa. After handing in the laptop at the branch in Cape Town the receptionist informed me it could take between 7 to 10 working days. I handed in my Laptop on the following date 05/07/2016 it has now been 21 days (Job Card No: ********** 379). I received an email on the 18/07/2016 at 17h14 the afternoon that the laptop is ready for collection. So I then told my wife I am planning on driving to Cape Town the next day 19/07/2016. I stay out in Franskraal which is 2h11 min drive from Cape Town (Maitland which is the area) So the next morning at 08h00 I left so I don’t get the early morning rush into town to my surprise they have closed down one of the double lanes on the N2 Cape Town Inbound which has caused a major traffic jam into the city which caused me to be stuck in traffic for 2 hours so my trip became an extra 2 hours longer. Still sitting in traffic I received an email from the person that has caused the problem in the first place. I received this mail at 12h14 so highly disgusted I turned around at my nearest turning point and started heading back home. Why I was not called and informed the same day that my Laptop is still not ready and was check finished by mistake. They also said I will receive a new job card number which I have not received. No one can tell me what is going on wrong with the laptop the office in Cape Town says it’s the screen and the Head office in Johannesburg says it’s the Mother Board so how the hell do you do Business like that. Best off all is the Cape Town and Durban branches do not have their own phones to contact them directly to find out what the states is on your product you have to phone Johannesburg and they will sort off try and help you. I phones the Johannesburg Branch yesterday to speak to the Manager that is in charge of all Three and am still waiting for his call what a disorganised and badly run and staffed company they take no pride in any customer service I will never recommend there company to anyone and will advise to check for other warranty repair centres before taking it to Ensure Services if I could I would not even give them a one star rating that’s how bad there service is. </p>