Still waiting for refund after almost 2 months
<p>The accounts department does not exist. I have tried phoning to speak to the person who corresponded on my emails but they do not want to put me thru. I have been phoning , emailing and sasking nicely for a refund and an update. I have been waiting 2 months now with empty promises of I will get paid. No one has even tried no contact me in regards to this. I am the one who phones.</p>
Dear Sir/Ma'am,
We are extremely apologetic for your experience with our service. Kindly share your Job Order number so that we can investigate the matter and provide a solution to you at the earliest.
Thank you.
Regards,
Ensure Services
Dear Sir/Ma'am,
We are extremely apologetic for your experience with our service. Kindly share your Job Order number so that we can investigate the matter and provide a solution to you at the earliest.
Thank you.
Regards,
Ensure Services
Good day ,
The jobcard number is ********** 833.
Payment was made on the 2017/04/25 for the amount of R4457.40.
kind regards
Good day ,
The jobcard number is ********** 833.
Payment was made on the 2017/04/25 for the amount of R4457.40.
kind regards
This has been a week later and still has not receive any repsonse or help
This has been a week later and still has not receive any repsonse or help
Dear Doreen,
We escalated this to the concerned team immediately after receiving your complaint. They are currently investigating the issue and will contact you with a solution as soon as possible.
We apologize for the inconvenience caused to you once again.
Regards,
Ensure Services
Dear Doreen,
We escalated this to the concerned team immediately after receiving your complaint. They are currently investigating the issue and will contact you with a solution as soon as possible.
We apologize for the inconvenience caused to you once again.
Regards,
Ensure Services
PLease explain to me what are you doing to get this issue resolved. Sending them an email is something I can do myself and have been doing the last two months. This almost a week later again and all you can say is we are working on it. Please repay me from Ensure IT accounts .
PLease explain to me what are you doing to get this issue resolved. Sending them an email is something I can do myself and have been doing the last two months. This almost a week later again and all you can say is we are working on it. Please repay me from Ensure IT accounts .
Good day ,
Please confirm you made payment on the 14th of June ?
Kind regards
Good day ,
Please confirm you made payment on the 14th of June ?
Kind regards