Spare Part Request

I have called HP to try get a spare part for a server. They then stated that I should contact Ensure as I would have to place the order through them.<br> I called Ensure to check stock and see if I could place an order, after transfering me about 5 times I was then told that they were unable to help me over the phone. That the only option would be to send through an email to: [Email Removed]<br> I asked how long it would take for a responce as this was quite urgent, they assured me I would have a reply within 24 hours.<br> This was on Thursday, we are now on Monday.<br> I have tried calling and emailing to find out what is going on with this urgent query, all I get is the default response of your email has been forwarded, and we will update you as soon as we get an update.<br> This is from the company weloveIT and this is not the first time I have had this problem as the last one it took over a month to get a copy of an invoice from them.