Shocking level of service HP South Africa

Took my laptop in for repairs to Ensure IT in Cape Town (Authorized HP Repairers).<br> When I booked it in there was a highly upset customer having a row with the manager, this should have deterred me to Start with.<br> I was SMS'd a Job number and Told I would get an e-mailed quote - this never happened.<br> It took 6 attempts to get through before they corrected my e-mail address with all the incorrect company details on the quote. I requested the quote be corrected and approved the repairs.<br> By 12:00 Tuesday the following week I still had no feedback from them,<br> I went to their premises in Maitland and requested to see the manager. He came out an office, not even bothering to introduce himself, same ******** attitude as the rest of his staff. I eventually just took my laptop as is and left.<br> <br> I will not go into the final details but for a big corporate Company Like Hewlett Packard to expose their customers to such incompetancy, just shows they have no regard for their clients.