Repaired laptop returned with Shattered Screen

After taking over 3months to repair the ASUS Transformer book, it was returned to us via their courier of choice, Fedex. After receiving the item and opening the box, the unit was found to have a shattered screen, most probably due to handling before or during shipping.<br> <br> Constance Zwane from Ensure acknowledged telephonically they would sort this out between themselves and the courier company. Now 2 weeks later I am still struggling to get hold of anybody, both telephonically and via email.<br> <br> This quality of service is unacceptable. I either want the unit replaced IMMEDIATELY of repaired with an extended warranty as it has now been inoperable for 4 months since contacting Ensure Services due to their incapability of providing a proper and reliable service to their clients and partners.<br> <br> ASUS headoffice was also informed of their incompetence via telephone.<br> <br> Mails sent to their following addresses remains ignored:<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> <br> <br> Job No: ***