Repair run around

Never ever buy any HP product without the onsite warranty. Have been dealing with a person by the name of Sasrika trying to get a notebook with broken screen repair, after giving confirmation to relog the case on the 7th, sending the signed quoteation on the 8th, 11th and 13th, I finally receive a pro-forma to do payment on the 14th after sending proof of payment that same day I receive a response from her stating that my repair is rejected becuase it is older than 14 days and asking me if I want her to relog the repair. Now I am no math genius but by my calcualtions only 8 days have passed since I asked to have the case re-logged and not 14. I called their service center and got through to a lady by the name of Devisri, after much back and forth and losing of tempers and requesting to speak to the service manager (who very conveniently was not available) she assured me that I would get a response from Sasrika within the hour (this was at 12:15), at the time of writing this review (17.46) I ams till awaiting said response. After my call with Devisri I sent an email to a Manojikumar that Devisri informed me was the service manager, guess what no response from him either. As a computer hardware reseller I will do my utmost best to never sell an HP without an onsite warranty or jsut sell my clients a Dell.