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Rolf W. Schlub

1 reviews | Active since Jul 2011

07 Aug 2020, 15:46

READ MY REVIEW : Don’t use this company any IT repairs

My Dell Precision 5510 laptop went in for repairs to the palm-rest and cooling fans. Windows worked and started just fine before booking it in and I actually booked it in reluctantly due to work requirements.

On receipt of the laptop AFTER R8000 repairs, Windows didn’t start anymore at all! I complained about it and it was recalled by courier back to Cape Town for a check. Now I just received a new Quote to replace the entire motherboard at R36000!! The motherboard wasn’t broken before and now I need to pay R36k to fix it. They didn’t even start Windows before releasing the machine.

To summarize, I wasted R8000 to fix something that I can’t use because in the meanwhile someone else broke my motherboard that now needs fixing first @ R36k ... I’m Totally speechless...*** guys

0
Replies (3)
Ensure Services
Ensure Services's reply09 Aug 2020, 12:20
Official
Dear Customer,

We are extremely sorry for the inconvenience caused. Please share your 10 digit Work Order number so that we can look into the case and provide you the best possible resolution on priority.

Regards,
Ensure Services
RWS
Rolf W. Schlub's update12 Aug 2020, 20:36
Reviewer Update
What is going on here??
RWS
Rolf W. Schlub's update22 Oct 2020, 23:12
Reviewer Update
Ensure Services acknowledged their mistake, fixed my machine on their account and sent me back a perfectly working laptop as it was before. Albeit being decently frustrated initially, I appreciate the fact that they rectified the problem and thus change my rating to positive as they ultimately demonstrated customer care.