Hellopeter
Share Your Experience
VC
Vincent C

1 reviews | Active since Jun 2009

07 May 2018, 10:47

Poor Service and Irrelevant Problem Solving

ensure services quoted me for parts on my laptop repair and it’s become apparent that these parts are not directly relevant to what was damaged. i have mailed them regarding the issue and i also spoke to a client consultant who called me. I have received no explanation from them, nor are they responding to my refund request. it seems that they are not in business to satisfy clients problems and choose not to prioritize issues that cost us as clients thousands of rands. I am very disappointed with this service provider. a month later and I still get useless generic emails that don’t actually help with a resolution of the issue.

0
Replies (6)
Ensure Services
Ensure Services's reply07 May 2018, 11:05
Official

Dear Customer,
Thank you for bringing this to our notice.
Please share your Job Order number so that we can provide you a suitable solution to the issue.

Best regards,

VC
Vincent C's update07 May 2018, 11:12
Reviewer Update
********** 477 I will keep on lodging complaints due to the fact that nothing is being sorted out and feedback is very poor
Ensure Services
Ensure Services's reply07 May 2018, 15:31
Official

Yes, we understand your concern. We are looking into it, based on your previous complaints too. The customer support manager will be in touch with you shortly.

Best regards,

VC
Vincent C's update08 May 2018, 07:03
Reviewer Update
Doubt it. because it is a simple solution. So i don't understand what you are allegedly looking into. Solution, refund the money that you took for wrongly quoting me with parts that are not relevant to the fault i booked it in for and reqoute on the actual problem. You wont however because keeping the money is more important than customer service. Ensure services are just stalling!!!
VC
Vincent C's update08 May 2018, 14:56
Reviewer Update
Another day and still no contact from the support manager. why am i not surprised
VC
Vincent C's update09 May 2018, 07:33
Reviewer Update
Morning Please be advised that i will be collecting my Laptop on Friday and expect my refund to done on site when i am there. this message is private considering the fact that you seriously don't care about a clients grievances. if this refund is not done on Friday when i collect my laptop, i will take legal action against you seeing as you incorrectly quoted me for parts that do not fit my description on the document i completed when i booked in my laptop, thus making the quote i paid irrelevant and ********** as well as poor business practice, i will also be in contact with Rapport regarding this matter as there is a lot of cases mentioned against you wrt this type of poor service and poor response. i trust you understand that as a client i have the choice to cancel the repair request and approach someone else. i hope that you take this matter seriously. your support person has still not contacted and the above is my final decision. Thank you.