1 reviews | Active since Aug 2010
Pathetic service
We booked in a Dell Venue 7140 Pro on the 24th of October 2017 and was told it should be fixed within a week.
On the 31st of October we were not contacted and sent an email to find out what was going on. We received a reply in which they stated that the unit is still being diagnosed. A week of diagnostics is a bit far fetched, i think the unit was not touched for a week.
On the 6th of November we sent another email asking for feedback, which they rep**** saying that they are waiting for spare parts.
There is no communication from this company, we need to contact them every time. And when phoning the call centre number, the person on the other end seems to only understand basic English.
Hi,
We're extremely sorry for the experience you had with our service. Kindly share your job order number so that we can investigate this case in detail.
Hi,
We're extremely sorry for the experience you had with our service. Kindly share your job order number so that we can investigate this case in detail.
Dear Mr. Titeron,
We've escalated your complaint to the concerned team and they will be in touch with you shortly.
Once again, apologies for the inconvenience caused to you.
Regards,
Ensure Services
Dear Mr. Titeron,
We've escalated your complaint to the concerned team and they will be in touch with you shortly.
Once again, apologies for the inconvenience caused to you.
Regards,
Ensure Services
Dear Sir,
Our Service Manager will be calling to discuss the case with you.
Thank you for your patience.
Dear Sir,
Our Service Manager will be calling to discuss the case with you.
Thank you for your patience.