1 reviews | Active since Nov 2016
Pathetic, non existent client service without remotely keeping within their supposed turnaround times
<p>Booked Asus laptop in for repairs. We were told repairs will take 7-14 working days. Its now 23 days +. No effort made by these guys to explain why and they have been blatantly ignoring each and every of our attempts over the phone and by email to ask for any substantial feedback and asking why its taking more than double as long as they promised. Still dont have laptop back. PATHETIC and NON EXISTENT client service. I cannot believe they are "authorised service providers" for the likes of Asus, Dell, Fujitsu, HP, IBM, Lenovo. Absolutely terrible, AVOID AT ALL COSTS. </p>
Dear Customer,
Apologies for the inconvenience caused to you during the repair process.
Kindly share your Job Order number and email ID so that we can investigate this issue further and get back to you with an update.
Regards,
Ensure Services
Dear Customer,
Apologies for the inconvenience caused to you during the repair process.
Kindly share your Job Order number and email ID so that we can investigate this issue further and get back to you with an update.
Regards,
Ensure Services
Job Card - ********** 931 - Asus notebook - Paul Smit - Seas of Green
Job Card - ********** 931 - Asus notebook - Paul Smit - Seas of Green
Dear Paul,
In order to track the service status, we will require the entire Job Order number. You can mail it to us on *** so that we can escalate it accordingly.
Dear Paul,
In order to track the service status, we will require the entire Job Order number. You can mail it to us on *** so that we can escalate it accordingly.
Yes it seems hello peter makes numbers stars...
I am not willing to accept a generic email address. Been down this path for a long time now. Your guys just refuse to give any meaningfull feedback or simply ignore our emails.
What is your name and your direct email address? Alternatively you can provide me with the Johannesburg repair center managers name and contact details. Also a request I've been ignored on repeatedly by your staff.
Their favourite trick by email is simply not to reply, and the gameplan when we phone and want to speak to the manager is your staff simply puts us on hold indefinitely intil we give up. Repeatedly.
Yes it seems hello peter makes numbers stars...
I am not willing to accept a generic email address. Been down this path for a long time now. Your guys just refuse to give any meaningfull feedback or simply ignore our emails.
What is your name and your direct email address? Alternatively you can provide me with the Johannesburg repair center managers name and contact details. Also a request I've been ignored on repeatedly by your staff.
Their favourite trick by email is simply not to reply, and the gameplan when we phone and want to speak to the manager is your staff simply puts us on hold indefinitely intil we give up. Repeatedly.
Dear Paul,
We assure you that your email will be personally attended to by the service manager, but we will need at least some information to be able to contact you and update you about the status.
You may share your Job Order number, contact number or email ID, whatever is suitable.
Regards,
Ensure Services
Dear Paul,
We assure you that your email will be personally attended to by the service manager, but we will need at least some information to be able to contact you and update you about the status.
You may share your Job Order number, contact number or email ID, whatever is suitable.
Regards,
Ensure Services
You can mail me on ********** from where I'll respond with the info you need.
I expect to be contacted before the end of business, today, by your service manager personally.
You can mail me on ********** from where I'll respond with the info you need.
I expect to be contacted before the end of business, today, by your service manager personally.
Ok I'm going to try and send my mail address by private comment, its also being starred...............
Ok I'm going to try and send my mail address by private comment, its also being starred...............
Dear Paul,
Thank you for sharing your email ID. We've requested the manager to contact you through email asap. We promise to resolve the issue and provide you the best solution for the issue.
Regards,
Ensure Services
Dear Paul,
Thank you for sharing your email ID. We've requested the manager to contact you through email asap. We promise to resolve the issue and provide you the best solution for the issue.
Regards,
Ensure Services
Again the lack of accountability and non existent client service from your company proves itself. Its been 2 days and not a word from the manager that was supposed to "contact me asap".
I can just as well re-post my initial review. Shocking. Terrible service and more empty promises while I still dont have my laptop.
Again the lack of accountability and non existent client service from your company proves itself. Its been 2 days and not a word from the manager that was supposed to "contact me asap".
I can just as well re-post my initial review. Shocking. Terrible service and more empty promises while I still dont have my laptop.
Dear Paul,
Please give us some time to investigate this matter with the concerned team and see where and why the delay is occurring.
Once again, we truly apologise for all the inconvenience you had to go through.
Regards,
Ensure Services
Dear Paul,
Please give us some time to investigate this matter with the concerned team and see where and why the delay is occurring.
Once again, we truly apologise for all the inconvenience you had to go through.
Regards,
Ensure Services
Thanks, but its too late. We finally got your attention and were assigned a service manager through threatening legal action. In the end we were refunded after the parts ETA were pushed back several times. We now have our laptop, still unfixed, back in our possession.
Thanks, but its too late. We finally got your attention and were assigned a service manager through threatening legal action. In the end we were refunded after the parts ETA were pushed back several times. We now have our laptop, still unfixed, back in our possession.
Hi Paul,
We appreciate your patience throughout the service process. Once again, apologies for any inconvenience caused.
Regards,
Ensure Services
Hi Paul,
We appreciate your patience throughout the service process. Once again, apologies for any inconvenience caused.
Regards,
Ensure Services