1 reviews | Active since Jun 2011
Over 30 Days after 5 day promise
After a month of sms's telling me the parts late and finally asking for my money back today, I get told to wait for the relevant dept to get back to me, who have not contacted me once themselves!<br> <br> If only I had seen the HelloPeter page before taking the printer in and paying them over R1400 already,<br> This has been a laughable experience.<br> <br> I am in the IT business if I had to manage clients like this I would have been out of business years ago.<br> Just a warning to others out there stay clear rather go buy a canon, Lexmark brother or anything else!<br> Or take your printer to the local corner print shop for repairs.<br> <br> I know none of my clients will be getting another HP again. Improve!<br> <br>
Dear Customer
We are truly sorry for the inconvenience caused to you due to the delay. We had escalated your complaint following which we were informed that the issue was solved and handed over on 24 June.
We have also taken time to look into the reasons behind the delay - the part we received to repair your machine was faulty. We have now taken corrective actions to ensure that a similar situation does not arise in the future.
Once again, we sincerely apologize to you. For any concerns or feedback, please write to us on ***
Dear Customer
We are truly sorry for the inconvenience caused to you due to the delay. We had escalated your complaint following which we were informed that the issue was solved and handed over on 24 June.
We have also taken time to look into the reasons behind the delay - the part we received to repair your machine was faulty. We have now taken corrective actions to ensure that a similar situation does not arise in the future.
Once again, we sincerely apologize to you. For any concerns or feedback, please write to us on ***