ONCE AGAIN NO RESPONSE ! !

My son dropped off my lap top at the Ensure Midrand site on 6 January 2016. On 7 January 2016, i received a quotation which i did not accept. A revised quote (RSA-JOH -***) was sent thru by Moshe which I accepted. Ensure required payment up front prior to beginning the repair. On Sunday 10 Jan 2016, I processed the payment and sent the proof of payment to the emails provided. On the mornign of 11 Jan 2016, i received confirmation from Mercy Grace indicating that the payment was received and the part (a keyboard) ordered. <br> <br> And then the communication has been like the Black Hole. Nothing comes out. <br> On 14 Jan 2016, i followed up on progress - No Response. <br> On Friday 22 Jan 2016, I sent a follow-up email. Once again - No Response (apart from the read receipts). Clearly someone (Kuriakose.NC) is receiving the mail, but just ignoring me. On 24 Jan, i received an email saying \We will check with our team regarding the part ETA and update you shortly". No further correspondence. I called them on 25th again"