No service

I requested a technician on 2 Feb 23. On 3Feb 23 Tarek Hejazy rep**** asking for all the relevant Info about the printer which I send back the same day. He rep**** again and said he shared the details with the relevant team and will be in contact. I received a reply yesterday, 22 Feb 23, from Tarek saying; "Thank you for your patience, Unfortunately this model has reached end of support and we would not be able to assist with your requirement " seriously? Besides being a whole lot of bull that I can't be helped, but to take 14 WORKING days to just tell me that? This service was for an international client. Does HP and HP international know this is the type of service you supply?