TM
Tsebo M

1 reviews | Active since Jul 2013

02 Jul 2015, 10:14

No Repairs NoPhone NoFeedback-NoMoreStories!

The job number is ***.<br> I have submitted my phone to ensure services in Midrand Alphen square for repairs and 17 working days on writing this complaint I still don't have my phone, I don't know if my phone is even being used for spare parts or something because every time I call its either no answer or I'm told they are waiting for stock on the digitizer, which is the only thing broken on my phone. I think this is the worst service since Mustek can fix my phone for an extra R500 whilst I wait witihin an hour and the Job card for my phone states 10 working days and I have been waiting 17 working days since my phone was booked in on the 8th of June 2016. Moral of the story don't take your phone to Ensure Services to get any LCD repairs done. I want ensure services to fix my phone in the next 5 working days or I want to fetch my phone on the 10th July with a full cash refund - no stories as I paid Cash when submitting my phone and I want my MONEY CONTANT on the 10th 1pm when I ARRIVE. NO MORE STORRIES. The job number is ***

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Replies (1)
Ensure Services
Ensure Services's reply02 Jul 2015, 11:46
Official
Hello Tsebo4mile,

Dear Customer

We are truly sorry for the inconvenience caused to you due to the delay. We have escalated this issue within the team and we will be in touch with you soon.

Please rest assured that we will ensure delivery of your repaired unit on an immediate basis. Please also feel free to reach out to us at ***