1 reviews | Active since Jun 2017

27 Jun 2017, 11:30

Multiple services on my machine and missing hardware

<p>I have sent my computer to this company, Ensure Services in M5 business park three times already in the last two months. I have to drive there everytime and my computer is still crashing and experiencing blue screens. The second time I got the PC back, it was missing an 8GB RAM module. I told them about it and they sent out the manager to come and install it onsite at my work. Now the PC is crashing and showing memory errors. I think they put a cheap RAM module in here. Also I have just discovered that my graphics card is also missing. this is really pathetic and we here is SA are used to this type of low quality service. It is unacceptable. I have to jump around l=in between my job because other "service providers" don't do theirs. Terible terible terible. All we can do is come on platforms like this and complain. Hate it.</p>

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Replies (3)
Ensure Services
Ensure Services's reply28 Jun 2017, 07:00
Official

Dear Mr. Fester,

We're extremely sorry about the inconvenience you've faced during the repair of your PC. We've been following this case very closely now with the team, and have requested the manager to address this issue to closure.

We truly regret the trouble you had to go through.

Regards,
Ensure Services

Best regards,

's update28 Jun 2017, 13:08
Reviewer Update

I would like a manager to contact me ASAP so that this can be resolved please.

Ensure Services
Ensure Services's reply29 Jun 2017, 11:42
Official

Dear Mr. Fester,
As conveyed, Mr. Wesley will be in touch with you and help resolve the issue for you on priority. Apologies for the inconvenience caused to you during the repair process.

Best regards,