Most appaling service

Nature of complaint: No feedback, horrid system where you can't call the branch directly but have to spend about ten minutes going through a call centre in India before they'll put you through to the branch, dates are promised w.r.t delivery of repaired product but not kept and no update given - you have to call to find out what is the issue.<br> <br> Initially took in my tablet for repair, they had to replace the motherboard. Got it back, switched it on when I got home and noted that the version of Windows wasn't activated. Had them come pick up the computer at my office and after nearly a month I still haven't gotten it back, after many calls, contacting the call centre and having them address the issue, going to the centre myself to find out what is going on and bringing this to the manager's attention. Also, in this period there have been many promises made and not kept! <br> <br> Feedback from them is horrid. One has to really try hard to be as pathetic as this company.<br> <br> Good luck surviving as a business! I sincerely hope you either turn things around or go out of business and make space for a company that can actually contribute and serve it's customers!!