Laptop in for repairs from Feb 2023 to end July 2023 and still nothing

The worst service imaginable and absolutely no communication, as an IT business owner myself I am shocked that this company is still operating. Details of our experience below: Booked a laptop in on 22 February 2023 for assessment. Problem is diagnosed by Ensure as requiring a screen replacement. We pay the total amount as per the quote and await feedback. Two months later we have still not heard anything. After multiple follow up calls and emails the unit is finally marked as ready for collection. We collected the unit on 22 April 2023 and returned it to the client. The client immediately informed us that the problem still persists and the unit had not been repaired. We promptly delivered it back to Ensure on 24 April for a rediagnosis and refund of the monies we'd paid previously for the new screen (which did not in fact need to be replaced), requesting the old screen be refitted. The unit was then LOST by ensure for 2 weeks. It was finally located on 5 May and we were issued with a new job number. What followed are TWO MORE MONTHS of the most ridiculous lack of professionalism and avoidance tactics. Eventually after multiple calls, threats, emails, messages etc we were called by Kelvin Pillay who said they had short-circuited the motherboard and would need to replace it under their insurance. The part was ordered around mid May and we were told ETA was 2 to 3 weeks. It is now the end of July and each time we call or email we are told the laptop will be ready "tomorrow". It is laughable! In fact our offices have just called again today and were again told it will be ready tomorrow! The client is furious and is considering laying charges of theft against Ensure.