HW
Heinz W

1 reviews | Active since Apr 2014

10 Mar 2015, 17:40

Keeping your laptop for 2 months - No feedback

On the 10th of January 2015 I took my laptop to Ensure in JHB. I was told I would receive a quotation within 2 business days. After nagging them for 2 weeks I finally received my quotation on the 26th of Jan. I promptly made payment on the same day... I was promised a 10 day turnaround time via email. Long time to wait but I was ok with that.<br> <br> Since then I've received the odd SMS telling me they are awaiting delivery of stock. I've called them about 6 times during Feb and just get told \we are waiting for stock". Eventually Poppy told me I can expect my laptop on the 12th of Feb. Nothing since then from them and still no sign of my laptop. I should have checked hellopeter before choosing to go with them. Seriously guys. TWO MONTHS! STILL WAITING<br> <br> Reference number: ***"""

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Replies (1)
Ensure Services
Ensure Services's reply24 Mar 2015, 15:36
Official
Hello heina1979,

We are sorry for the inconvenience. We are looking into this matter and someone from our team will be in touch soon.