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My laptop was sent to Ensure due to the fact that it is still under warranty. The screen constantly went black with no response, although the conputer was still running as music that was playing would still play even though the screen is black, with no response.

The first time I sent it in it took 3 weeks to get a response from Ensure, by which they said that it was *******ed OS and that they would be replacing the HDD and RAM as a repair. I got the laptop back, the problem was not fixed and the Windows now was not activated.

I took the laptop back, and again more than a week later I enquired about the problem, and they said they fixed it I can get it the next day, coincidence?

When I got to Ensure today, I opened the laptop to check whether the Windows has been activated. The first thing I noticed was that they replaced my keyboard with a cheap ( with mainly arabic letters) knock off. My laptop is still under warranty, so they cannot replace an original part with a cheaper one, as this devalues the laptop immensely.

I then found that the Windows was again not activated. I brought this problem under their attention, and they said that they will try to fix it. This brings me to a large concern, because if they really replaced the HDD the first time, there should not be a problem with the new OS they installed, either they did not replace the HDD, or the OS that they install is faulty.

I work full time and I cannot just drive through everyday when they claim they fixed it.

This is truly pathetic service.