Horrible service

My Asus laptop starting giving me issue just after the warranty period lapsed and when I phoned Asus I was told to take the laptop thru to Ensure Services. The laptop screen depending on its position would just switch off and you would need to wiggle it a bit to get it back on after which it was required to keep it extremely still. Ensure services said we should pay R285 for an assessment fee which was paid on 2015-05-13. Since we had a fight with them just to try get a quote for the repair. Once we finally managed to get a quote and gave the go ahead for the repair we where told it should be done within a few days. Its almost 2 months later and when I phone them I get told no ETA is available and they are awaiting parts also with no ETA. I phoned Asus to try get some answers from them but all I get from them is to phone ensure and tell them we have called Asus. This is by far the worst service I have ever received on a laptop repair in my 10 years of IT. I would recommend anyone looking for a new laptop to stay completely clear of Asus or any other company using the services of Ensure. I have in the past had excellent experiences with HP laptops that has a care pack and recommend