Hectically Bad Service

I took My Tablet to Ensure IT at Midrand on the 10th of February for the screen to be replaced. I was told as it was also written on the Job Card i was given that within the next 2 days i will receive a quote which i will have to accept or decline, before a technician proceeds to fix it. I waited and waited for days until i started calling them on the 18th Feb, and i was told to contact the owner-Nehil Kumar, i mmean, really?<br> The number i was given for the owner was not working.<br> I called again every week after that without being told what the hold up was. Finally today when i called i was told that i should come and take my tablet because the part for the tablet is not there, what if i diddn't call? And did it take them amonth to realise that they don't have that part??? Talk about bad service and people who speak very bad English in acompany!!!!!! I'm collecting my tablet today before it dissappears.