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MK
Mark K

1 reviews | Active since Mar 2015

24 Nov 2017, 17:21

Guys are completely useless - asked for a quote for a new HP battery, they gave me the wrong quote and after 8 days of asking for a new quote, still nothing.

Over the phone they ask to send them an e-mail, and on the e-mail they respond very rarely. What a terrible service. Can't believe HP works with such useless service provider.

0
Replies (6)
Ensure Services
Ensure Services's reply27 Nov 2017, 13:26
Official

Dear Customer,

Apologies for the inconvenience caused to you. Please share your Job Order number so that we can look into the issue and resolve it for you immediately.

Regards,
Ensure Services

MK
Mark K's update27 Nov 2017, 13:30
Reviewer Update
I don't even have a Job Order number - I was trying to get a simple quote over the past 11 days, and finally this morning I received it. Now I made a payment, and waiting for the official invoice, wondering how long it will take to receive...
Ensure Services
Ensure Services's reply27 Nov 2017, 14:05
Official

Thank you for your reply.
It'd be great if you can share your email ID with us. We'll follow up and close your case at the earliest.

MK
Mark K's update13 Dec 2017, 14:33
Reviewer Update
So, 12 working days ago (16 days including weekends) I made a payment and was notified that "Your query forwarded to our concern team.", silence since then. Still didn't receive a formal invoice even. When will I receive a battery? Your service is shocking.
Ensure Services
Ensure Services's reply13 Dec 2017, 14:50
Official

Dear Sir,

We're extremely sorry for the inconvenience. We've requested our Customer Service Manager to call you immediately and resolve the issue for you.

Regards,
Ensure Services

MK
Mark K's update14 Dec 2017, 12:30
Reviewer Update
Just to clarify - when you say "immediately", does it mean it's gonna happen this year? Still haven't heard anything from anyone.