FAULTY CHARGER

I read a few complaints regarding ENSURE, and this answers all my questions why the bad service. No matter what a client complains about, they have an answer (one sided) their side, and they hope the client now understands it better, nonsense man. Paying upfront for a quote for an item that is under warranty is BS, why would the item then have a warranty. You cannot sell a product, give a warranty and when it packs up, pay for a quote, what don't ENSURE understand about WARRANTY. I also have a faulty item, just over 6 months old, I also received an email about paying upfront and all the BS, and after explaining my situation in detail, MercyGrace.p nogal Customer Relationship EXECUTIVE don't even reply on my mail. Wonder why people get these highly qualified names, but don't live up to it. I am sick of companies not giving the service they are supposed to. No recommendations for this company and I hope the manufacturers of all brands who use this company to service / repair their products, also read what we as concerning customers write about ENSURE.