Ensure Services - Poor Customer Service

Took my laptop in to Ensure Services Midrand for repair of a cracked touch screen on 20 Sept 2018. I was assured the repair will take between 10 and 12 working days after diagnosis. Job order num is ********** 581.

Diagnosis was quick and I paid immediately I got the quote. But now Ensure Services says the parts are suddenly unavailable. It has been a full 3 weeks already, and they say my machine is nowhere near ready. After giving assurances and lead times, I think it is only professional for a company to do what is required to ensure that these timelines are met. I am very upset as I have been **** to by Ensure Services and am not being prioritized regarding my high value property that I have entrusted into their care.

The most recent ETA given to me by Ensure Services is for 31 Oct 2018. This is unacceptable as I need my laptop to work .

I need a senior manager to contact me and to do whatever is necessary to get me my laptop within this coming week. I have to wor****