Ensure Services - ****NDOUS SERVICE

Took a HP Envy laptop in for repairs to Ensure Services in December 2021 and upon calling in to find out the status of the repair got told that the laptop had been ****** from them. Zero official communication from them in this regard and if we didnt call in we wouldnt even know that the laptop is ******. Since we found out the laptop has been ******, we have received beyond shocking communication and feedback from them, they never respond to emails, never call you to discuss. We are still waiting feedback reagarding the replacemnet of the laptop ****** from then, refund for the repair fee already paid to them as well as refund for the booking fee. Issue has even been escalated to Ensure Services offices in Dubai and Abu Dhabi and still even from that side they DO NOT REPLY, clearly customer service lacks from all departments within their global company. I would not recommend this company to anyone to make use of and cannot understand how a company such as HP can use them as a preferred/recommended repair center. They are completely useless and shocking to deal with