ENSURE SERVICES - APPALLING SERVICE RE: ASUS

I bought an ASUS T200 Transformer Book at the end of July 2015. On October 10, it shut off and would not power on again. Handed it in at Ensure in Midrand on October 12. Collected on October 23 - while still at Ensure, it was found (after over an hour) that the new motherboard was faulty. I was assured I would be able to pick it up again on Tuesday, October 27. On Monday, October 26, I was contacted by a technician who did not know what the problem was with the device. When I informed him that I had been told it was a faulty motherboard, he stated they would order the part on Monday only.<br> <br> This means my device will not be ready by Tuesday. October 27. This also means the trained technicians do not know what is wrong with the device. I have asked for a new device a number of times from Ensure, with negative feedback, and have sent emails complaining of their service, and have called, with no reply or action. Under the Consumer Protection Act, I am entitled to receive a new device and I expect this to happen.<br> <br> To all - do not buy an ASUS if you are based in Gauteng. The service centre's service is appalling.