ENSURE SERVICE Reddington Seamless partnerships - WORST CUSTOMER SERVICE EVER

WORST customer service I EVER experienced. Total LACK of urgency and communication. You are lucky if they pick up the phone. My brand new HP laptop (bought beginning of April 2024) was booked in on 18 October. It would have taken 20 businesdays to get it fixed. I then recieved a notification that the part will only arrive 28 November 2024. They did not answer their phone at all on 29 November when I tried to follow-up. I got hold of them on Monday 2 December just to get told that the new estimated arrival date is now 6 December. NO GUARANTEE. All they say is that they understand my frustration. No updates or communication from their side. I need to follow up and HOPE they answer the phone.

Their service is really bad and I would not even rate them 1.