Ensure IT Services: worst support ever

Terrible service, not once but twice. Most recent is my attempt to buy an AC adapter for my laptop. So, after numerous attempts to find out the ETA for delivery after I placed the order and paid on 28 March, I eventually obtained an email on 13 April stating that "Parcel is out for delivery today". By 19 April, still NO sign of the adapter, NO feedback to me regarding ETA, NO response to a voice message left with Antu on 16 April. Also, when I called their ********** 000 support number, the support agent was unable to communicate properly in English and understand my simple request for an ETA on my purchase. She kept asking me for a job number or a serial number even though I kept telling her I don’t have either of those, and that I had purchased a new AC Adapter. She then said she would pass me on to her manager, but I was then left hanging on the phone for a long period. That’s when I hung up and called Antu and left a message. It is now 29 April, and I have still not received my AC adapter, no one from the company has called me or emailed me to tell me what's happening. I'm going to contact ASUS to tell them, I'll not buy another ASUS product in SA, because their selected support partner is useless, and practically non-existent.