Do NOT buy HP in South Africa - Ensure Services are the worst!!

Level of incompetence is shocking!! This is the only company that is a registered repair center for HP South Africa, and they are the worst!! 2 Times I have sent laptops in for warranty repairs, both in fact for a battery replacement. First laptop took 3 months to resolve, August 2023, as at first they could not find the parts for a HP Spectre R40k laptop, then damaged the base cover and got the unit back scratched. The battery was not replaced so we sent it back. Then there was a cat and mouse game about replacing main-board or battery and nobody had a clue what was going on. In the end HP Support UK eventually replaced the whole unit. Second laptop was taken to Ensure Services in November 2023, after contacting HP Technical first and was told we had to go through Ensure Services. Battery did not last longer than 20 minutes and HP Support Assistant reported battery as bad. Unit was not booked, got reply from technician that the unit does not fall under Geo-location warranty?? What?? It was bought in Pretoria from the HP store!! On the second attempt the unit was booked in, stayed there for about 2 weeks then got a reply that the battery is fine the charger needed replacement and part was ordered (we tested with another charger prior to taking the laptop in and result was the same). After driving up and down 3 times Pretoria to Johannesburg, and the newly supp**** charger did not resolve the issue, I requested that Ensure Services send and courier to pickup and properly repair the unit. All diagnostic reports and photos was sent to Ensure Services to confirm that the issue is not the charger but indeed the battery and/or main-board. After 5 attempts I attached the original HP Store invoice for R29k and requested that the unit be replaced as they are not able to repair it. I couriered the laptop back to Ensure Services on Tuesday 27 Feb 2024, and today got a response that all of a sudden, there is liquid damage?! This unit has been in and out of Ensure Services offices without being repaired, or properly diagnosed, and now they want R450 for submitting a false report saying "anything could have happened when the client had the laptop". We could not use the damn thing for 4 months!!!