Dismal Service

I'm extremely frustrated with the level of service received. We booked a printer that failed during a firmware update (2nd machine in 2 months) and was just out of warranty which meant we had to pay the Assessment Fee upfront, 2 weeks ago and to date have not been able to get any feedback regarding the status of the order or an ETA on getting this resolved. Furthermore, calling the call centre takes over 45 minutes each time for someone to answer the phone, if they answer. I cannot believe that they are able to do business like this. Also tried to leave the above review via their WhatsApp chatbot but the response was to please rewrite the review in 200 chars or less. 😒