DISGUSTING SERVICE
What bad customer service !!!!! Had to pay upfront for the repair !!!!
The lap top was booed in on the 10/8/21 Received email on 11/8/21 that parts will be ordered Received email on 12/8/21 that there is a delay in getting the parts no advise how long this would take Called Calvin on 12/8/21 to find how long before the parts arrived. Will I was on the phone he called the parts supplier who he said The parts would arrive Monday or Tuesday. We called today to be told parts have got to come from England How does this work ???? Kelvin is off sick and according to the lady I spoke to there is no other supervisor /manager/ owner to talk to I find it incredible that the whole company rests on one person I am most unhappy about this And would like a definitive answer as to when the unit will be ready
Then got hold of Mavjul who said parts would arrive on 30/8/21 called today parts have not arrived Called him 3 times dis not call me back finally got hold of him he said he would call me back This is disgusting service been 3 weeks I am going away on Wednesday and either want the computer fixed or my money back Cannot understand how a company like HP can use a company like Ensure I find it incredible that the whole company rests on one person I am most unhappy about this 5
Then got hold of Mavjul who said parts would arrive on 30/8/21 called today parts have not arrived Called him 3 times dis not call me back finally got hold of him he said he would call me back This is disgusting service been 3 weeks I am going away on Wednesday and either want the computer fixed or my money back Cannot understand how a company like HP can use a company like Ensure I find it incredible that the whole company rests on one person I am most unhappy about this 5
We are extremely sorry for the inconvenience caused. Please share your 10 digit Work Order number so that we can look into the case and provide you the best possible resolution on priority.
Regards,
Ensure Services
We are extremely sorry for the inconvenience caused. Please share your 10 digit Work Order number so that we can look into the case and provide you the best possible resolution on priority.
Regards,
Ensure Services