Different printer returned after repair

<p>I have an ongoing printer problem. It is unacceptable that the same issue keeps reoccurring, only to find out later that a different printer was returned to me.</p> <p>The history behind the printer is as follows:<br />Initially the print quality showed streaky lines with the black ink only.<br />I then personally changed (not only the black) but both print heads and also a set of new ink cartridges. The cost was R2517 - It did not help, so I sent in the Hp OfficeJet Pro 8500 in Oct 2015.<br />The technician replaced the 'Print Mechanism'. - The cost was an additional R1425-00 -Ref - ********** 770 -Seemed fine for only a few prints.</p> <p>The same issue re-occurred within the year - the black prints have streaky lines, so I sent it in again.<br />I do not print much - only printed 500 sheets - I have proof.<br />To my disgust, I had to pay again, even though it is the exact same issue, this time around I had to pay R1197 for the 'Ink Tube Assembly' in Oct 2016 - Job ref ********** 897<br />Printer was returned but was much noisier than normal, but did not think much at the time.<br />Strangely I had to install a new printer device on the desktop.</p> <p>3 months later I have the same issue where the black does not print properly.<br />So I then ran the 'clean print heads' utility, only to find that I was given back a different printer on the previous repair. No wonder it is noisy and now I realise why I needed to install a new printer.<br />Once again I can prove it because I have printouts that show a different serial number.</p> <p>The printer was been swapped during my last repair, with probably another disgruntled customer, and now I have a printer that still does not print properly, and on top of that is very noisy.<br />The repair team did not even return my original printer but instead gave me a noisy one back. <br />I don’t want another person's second-hand printer, I am sure you don’t want it either.<br />I would like all my money back, for the amount that I have spent on new ink, print heads and unnecessary repairs. Not to mention all the effort and time it takes to travel 100km to drop off the printer every time.</p> <p>A replacement printer will not be an option because your work is unsatisfactory, and it does not last.<br />It just lasts longer than the warrantee period. The original issue was never properly resolved in the first place. I do not print a lot, so the issue does not occur within the 3 month warrantee period.<br />This printer is supposed to have a duty cycle of 15 000 pages per month and I only do about 100 pages a month. This is the reason why I bought such an impressive printer, so that I never have quality issues, but since the 1st repair, it has never been the same.</p> <p>It does not help me sending it in again for repairs because you clean it up, just long enough so that it prints fine for a short while. You are welcome to collect it - I do not want it back.</p> <p>In total I have spent over R5100. I could have bought a new printer for this price. I am sure that you do not want me to put this on other Social Media platforms.</p>