Botched repair followed up with more bad service

<p>On MOnday 16 January 2017 I dropped off my laptop at Ensure Services in Midrand to have the screen repaired. The screen had been replaced by Ensure Services 6 months prior due to the same issue. The repair was completed oand I fetched the laptop from their offices on 24 January. On the evening of the 26th I noticed that the resolution was not set to the highest value of 1920 x 1080. This resolution was however not available. I checked the drivers but the latest versions were installed. I came to the conclusion that the replacement screen was not the correct part for my laptop. On Friday 27 January I took the laptop back to Ensure. There after much waiting I was told that the screen was indeed the wrong part and that they would replace it with the correct one right then if I could wait for an hour. I told the services manager that I didn not hae the time as I am too busy and I've already had to spend time i did not have driving back and forth to drop the laptop off. I told them that I would rather they fix the mistake and let me know when the unit was ready for collection. On the 27th I received and email response to an email I sent on the 26th describing the situation. The email from a Karthiga M inculded a job number. On the 30th I rep**** to that email enquiring as to the status of the repair. Considering I was told it would take an hour I was expecting to have heard back already. To this day there has been no response from this Karthiga M. I've called the call center number during wich I was told that I would recieve a callback. That has not happened either. I am not impressed with your lack of communication nor you quality of service. I do not have the time to keep chasing after your empty promises.</p>