Bad service from Ensure Services

Ensure Services took a Wyse Terminal and even today no one is responding to my mails & when I call them they cant hear me for almost a year now.

From: Soniya.M Sunny <***> Sent: Wednesday, 13 January 2021 16:13 To: Subject: Re: From: noreply_statusalerts <***> Sent: Tuesday, 22 September 2020 15:13 To: Awaiting Spares for *** CRM:***

Dear ,

Apologize for the inconvenience, We have forwarded your query to the concern team . They will get in touch with you to assist you further.

Regards, Customer Support Team | Ensure Services T +(***) | W www.ensureservices.com

On Wed, 13 Jan at 4:39 PM , <> wrote: Hi Please advise what taking so long for Ensure to fix One Wyse terminal? Until today no one has ever called me nor sent me an e-mail I am going to post this on Hello Peter as they not taking me seriously. From: Sent: Tuesday, 22 September 2020 15:27 To: noreply_statusalerts <***> Subject: RE: Awaiting Spares for *** CRM:*** Worst service ever I have ever seen from the IT company From: noreply_statusalerts <***> Sent: Tuesday, 22 September 2020 15:13

Subject: Awaiting Spares for *** CRM:*** Dear Customer, We have ordered the spare part for your product DELL WYSE 5040 THIN CLIENT with Job No. ***. It will be available in 3-4 days. Regards, Ensure Services “This e-mail and any attachment is intended solely for the addressee (s) and may contain privileged information. If you are not the addressee or has received this e-mail erroneously please notify the sender immediately and delete the same from your system.” 613806:631219

Even today I was asked to hold the line and at the end phone got hung up